IT Technician
Canada's Wonderland · May 2025 - Sept 2025 · Vaughan, ON
- Managed and created user profiles on a domain with 1000+ users.
- Troubleshot hardware/software issues on POS systems, computers, and kiosks.
- Deployed and maintained Oracle Micros POS and peripheral hardware.
- Resolved and communicated incidents through Jira ticketing workflows.
- Configured Cisco IP phones via Cisco Unified Communications Manager.
- Used PowerShell scripts to troubleshoot Windows 10/11 systems.